All the starter Kit’s Battery are covered under our 7 Day Replacement warranty. If the battery is non working & proves to be defective in material under normal use, it will be replaced free of charge at the discretion of VappeAdd Technology Center. A return shipping and handling fee will apply to all warranty service.

The manufacturer’s warranty & Refund does not cover:

  • Atomizers, MT3, Coils, Tanks, Case & any parts & Accessories
  • Damage resulting from improper handling, lack of care, accidents, or improper power supply
  • Any leaking issue of liquids from tanks ( you can get new coils or tanks to stop leaking)

This warranty is void if the kits has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material.

To request a replacement, simply – Submit Ticket

With your purchase details within seven (7) days of your purchase. Please include your order number (sent to you via email after ordering) and tell us your issue and why you’re requesting a replacement – we take customer feedback very seriously and use it to constantly improve our products and quality of service.

If delivered product is non working or damaged in Transit customer must contact us withing 24 hours of delivery

For getting 100% replacement Customer would be responsible for sending the product back to the company

If you are getting any leaking issue from tanks kit then you must change your coils or atomizer to get it fix, remember coils and atomizer need to be changed time to time for continues vaping. we also request every vapor should keep spare coils and atomizer as per your usage.There many troubleshoot articles and video available at our blogs, you can also search your issue in youtube, Remember 90% user get issue in vaporizer because of not using the kits properly as per the manuals.

How do I cancel my order?
If you wish to cancel your order, please follow these steps:
1.You can cancel order anytime before your order is dispatched.
2.Login to your VapeAdda Account, Click on the Cancel link against your order in the MY ORDERS section in My Account.
3.Once the cancellation request is created, we will ensure that the cancellation is processed on priority.
4.If the cancellation is after your product has shipped, you can do one of the following:
a.) If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
b.) If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

(Some of the product shown on website is just for visual purpose)

Why was my order cancelled by Vapeadda?
1.We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:
2.If product is out of stock or is discontinued.
3.Inaccuracies or errors in pricing information.
4.Shipping Address and Phone number given is not correct
5.If you have any question related to your cancellation feel free to contact our customer support
If I receive a physically damaged product, can I get it replaced?
Delivery is usually safe, but, if you receive a damaged product you must contact us or raise ticket withing 24 hours of delivery  return/replace it. To avoid any hassle, go through the following steps:
1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the packaging.
2.If you are concerned, don’t open the product yourself. Call the Vapeadda customer care for further assistance.
Do I need to pay the courier company to send my product back?
1.Once you request a replacement on Vapeadda, customer has to bear the courier charges.
How my payment will get Refunded ?
1.Once you request refund on Vapeadda, Your refund amount will be credited back to only vapeadda wallet within 24hrs.